Service Agreement

    1. Booking Policy

      • Please review our cancellation policy carefully. By booking a cleaning service with us, you agree to these terms.

        Policy Terms
        48-Hour Notice Required: You must cancel or reschedule your cleaning appointment at least 48 hours before your scheduled start time.

        Late Cancellations (Within 48 Hours): If you cancel or reschedule less than 48 hours before your appointment, your payment is non-refundable.
        Lockouts and Turn-Aways: If our team arrives and cannot access your home, it counts as a late cancellation, and no refund will be issued.

        How to Cancel or Reschedule

        By Phone: Call or text us at 438-833-3000
        By Email: Send your request to info@montclean.com

      • Discounts are granted exclusively to customers who book more than one service.

      • The discount is applied automatically from the second household onwards.

      • Any cancellation made after the first cleaning does not entitle you to a retroactive discount.

      • Montclean™ reserves the right to modify or withdraw this offer at any time, without notice.

    2. Home access and preparation

      • The client is responsible for ensuring access to the accommodation is possible at the agreed time. If access is not possible within 15 minutes of the scheduled time, the full cleaning fee may be charged.

      • Our experts do not do tidying. Surfaces to be cleaned (floors, furniture, countertops, etc.) must be clear of objects, clothing, dishes, knick-knacks, or any other clutter (unless included in an extra charge).

      • Our professionals do not move any heavy furniture (unless included in the price). A safe and clear work environment is essential to ensure quality service.

      • Upon arrival, the expert may refuse an interview if it is deemed unsuitable or not in accordance with our terms and conditions. The service will then be billed in full to compensate the professional.

    3. Products and equipment

      • Our team provides eco-friendly and safe cleaning products upon request for a fee of 5% of the service cost. Otherwise, please ensure you have the necessary cleaning products and a vacuum cleaner to facilitate cleaning. Please note that our experts do not provide mops.

    4. Pricing and payment

      • A pre-authorization will be taken on your credit card 3 days prior to the service date via Stripe. The final payment will be automatically debited after the cleaning.

      • Prices are based on the information provided at the time of booking. Additional charges may apply if the requested service exceeds the agreed scope.

    5. Inclusions and exclusions

      • We strongly recommend that you carefully read the list of inclusions and exclusions of our services to avoid any confusion or dissatisfaction. This will allow you to fully understand what is included in your consultation.